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Last updated on: December 7, 2025
67Rental Locations
25Airport Locations
Map View of Car Rental Locations in Cancun
Flexways
9.0/10
America Car Rental
5.9/10
PAYLESS
10.0/10
MEX
6.9/10
Keddy by Europcar
8.0/10
Europcar
7.4/10
Infinity
8.4/10
Budget
7.8/10
Avis
7.9/10
Hertz
7.4/10
Shouqizuche
7.8/10
Routes
10.0/10
Mas by Mex
6.9/10
Thrifty
6.1/10
Alamo
8.8/10
Enterprise
9.5/10
Firefly
5.0/10
Dollar
6.1/10
National
5.8/10
U-SAVE
7.2/10
ADOCAR
6.7/10
ADOCAR RENTAL
6.2/10
RIGHT CARS
7.0/10
GOLDCAR
5.6/10
Reviewed: October 24, 2025
The vehicle condition was mediocre, the tire pressure warning light remained on and the store couldn’t fix it. There’s no CarPlay so I had to use phone navigation, and without a mount, it was very inconvenient. The service was acceptable, but not returning the car with a full tank makes control difficult.
Reviewed: October 7, 2025
The rental company name was different from the one during booking. There was no counter inside the airport. We followed the instructions to wait at the designated location but couldn’t find the rental company name on the order. It turned out they were using a different name. The rental company staff was already waiting at the specified location. We contacted QEEQ customer service for help. The customer service team responded promptly. Later, we learned the actual name of the rental company from other sources and finally met up with the staff.
Reviewed: October 7, 2025
A very good car rental company, easy to find after leaving the airport!
Reviewed: June 1, 2025
Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!
Reviewed: September 3, 2025
After leaving the airport, there wasn't a separate Payless counter. Upon carefully checking the pickup details, I found out I needed to go to the Budget counter—they seem to be part of the same company. The shuttle bus took us to the pickup location, where we lined up to complete the registration process. There was absolutely no pressure to purchase additional insurance. After some routine procedures, I received a brand-new Kia equipped with CarPlay but no rearview camera or parking sensors. However, I adjusted quickly. Returning the car was also very convenient. Overall, a great experience—highly recommended!
Reviewed: January 6, 2025
The same company, in Mexico City there were no cars available, so they gave us a manual Nissan. If we wanted to upgrade to an SUV, it would cost extra. In Cancun, there were no cars either, but they gave us a Tiguan directly—top-notch experience!
Reviewed: February 17, 2025
No upselling, and the service was very efficient.
Reviewed: June 3, 2025
The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!
Reviewed: March 31, 2025
Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.
Reviewed: January 29, 2025
Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.
Reviewed: December 30, 2024
Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices
Reviewed: December 8, 2024
Unexpectedly good. The pickup and drop-off processes were very professional. Unfortunately, I didn't get the model I originally reserved and received a Chevrolet Tracker that made rattling noises when starting. Luckily, the car didn't have any issues during the trip.
Reviewed: October 29, 2022
Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.
Reviewed: March 4, 2020
BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.
Reviewed: February 5, 2025
Good service, easy communication, and a positive attitude.
Reviewed: January 13, 2024
We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.
Reviewed: September 10, 2024
During Christmas, there weren’t many customers, and the service was quite good. However, the car condition was very poor; it was an old vehicle.
Reviewed: September 9, 2024
No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo
Reviewed: November 17, 2024
Overall, it was quite satisfactory. However, they asked us to purchase additional insurance since we only opted for the basic coverage from the rental company, which didn’t feel great.
Reviewed: July 2, 2018
You need to take a bus to pick up the car, which takes about 15 minutes.
Reviewed: August 1, 2025
It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.
Reviewed: February 13, 2025
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
Reviewed: January 27, 2022
I had to wait 1.5 hours to pickup the car. There was only one person ahead of me in line. They did not have my rental at pickup time. They told me to come back in 4 hours. They told me to call customer service and it was closed. I could not get a refund. After waiting an hour, they said they had a car. The sales rep at the counter, did the hard sell for every possible additional coverage. They want you to sign everything before they show you a copy of anything.
Reviewed: October 27, 2022
Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.
Reviewed: August 16, 2019
The didn't have any small SUVs, much less my Jeep Wrangler
Reviewed: August 15, 2019
The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.
Reviewed: March 20, 2019
Had to purchase extra third party insurance as my insurance wasn’t recognized - not pleased with value. One Alamo personnel backed one rental car into another!
Reviewed: March 22, 2021
Great service from start to finish and very attentive staff at pick up and drop off.
Reviewed: April 22, 2020
They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental
Reviewed: August 15, 2019
Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.
Reviewed: July 28, 2018
You have to buy insurance when picking up the car, which is even more expensive than the rental fee.
Reviewed: February 26, 2018
The service attitude is quite good, not pushy with insurance, but they took a 25000 pesos pre-authorization... I still recommend big rental companies, because there's also Adobus locally, and locals might give incorrect directions to the pickup point.
Reviewed: February 23, 2018
The staff gave me the old address, and I couldn't find the right address using GPS when returning the car. The driver took me to the wrong terminal (my flight was 4O 904, and I told him it was T2, but he thought it should be T4), so I had to take a taxi to T2.
Reviewed: December 31, 2018
Straightforward and no pressure to buy insurance
Reviewed: December 5, 2018
Called the car rental company to pick me up from the airport, waited for 20 minutes.
Reviewed: October 10, 2018
The Mexican staff's English isn't very good. If communication is difficult, I recommend using Youdao for real-time translation.
Reviewed: January 3, 2018
Same company as MEX. The service attitude was pretty good. Since it was Christmas holiday, there were quite a few people renting cars, but the line wasn't too long.
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