MEX Cancun airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Dominic Harrington

Mexico

Reviewed: Fri, Aug 1, 2025

About MEX: 8.0 /10

It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on MEX Cancun airport

Cynthia Clemens

Mexico

1 days rental

Reviewed: Thu, Feb 13, 2025

About MEX: 8.0 /10

Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.

About QEEQ: 10.0 /10

Max Adam

Mexico

1 days rental

Reviewed: Thu, Feb 6, 2025

About MEX: 6.0 /10

The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.

Marcelo Torres

Mexico

11-day rental

Compact | Volkswagen Jetta or similar

Reviewed: Sun, Nov 10, 2024

“Voltarei a contratar.”

About MEX: 10.0 /10

Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.

About QEEQ: 10.0 /10

Foi eficaz em comunicar a empresa o meu atraso devido a lentidão na imigração.

Y.Bin Selatha

Mexico

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Sat, Oct 5, 2019

“Good value but the staff insist to upsell insurance.”

About MEX: 10.0 /10

My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.

About QEEQ: 10.0 /10