MEX, Cancun Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

MEX - Cancun Airport Information, Car Rental Instructions & Policies

Address

AEROPUERTO INTERNACIONAL DE CANCUNCARRETERA CANCUN-CHETUMAL KM 22

Telephone

+523346242114

Pick-up Instructions

The MEX - Cancun Airport car rental location is in terminal

You can walk to the counter of MEX - Cancun Airport car rental.

Thank you for choosing Mex Rent-A-Car. Our representative will await your arrival at the Airport. After collecting your luggage, proceed to the contact point within the terminal. An uniformed Mex Rent-A-Car agent will arrange for the shuttle to pick you up and drive you to our main office. Mex Rent-A-Car shuttles are blue with the Mex Rent-A-Car logo. You can also call +52-33-4170-8243 for additional information. if you need to report any issue at pickup or during the rental frame time，pls contact Mex customer service team at +52-3346242114 or at customer.care@mexrentacar.com

Drop-off Instructions

Please return the vehicle to the car rental store. A free shuttle will then bring you back to the airport. Google map link: https://maps.app.goo.gl/BAvGyiwAZe7V3Me79

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 85 years old

Young Driver Fee applies at 18 - 24 years old with charge of USD 13.57 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in Mexico

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
United States

An additional charge will apply if crossing the US border. For additional details please ask counter agents about U.S. Insurance (USI).

Must-not:

Taking rental cars to the countries that are not listed in Conditional is not allowed.

Vehicles cannot cross the border to southern countries.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 1300-1660 for Chevrolet Lacetti,

USD 700-1350 for Kia Cerato,

USD 1900-2500 for Hyundai Kona,

USD 2150 for Suzuki Jimny,

USD 1300-1420 for Ford Fiesta,

USD 700-1400 for Kia Picanto,

USD 1800-1850 for Kia K3 L,

USD 1000-6100 for Volvo Xc60,

USD 1770 for Series Sw,

USD 2800-4000 for Ford Galaxy,

USD 800-1600 for Kia K4,

USD 1000-2200 for Peugeot 3008,

USD 3800 for Toyota Innova Hybrid,

USD 850-4000 for Renault Scenic Iv,

USD 700-3000 for Chevrolet Matiz,

USD 1520-1800 for Toyota Aygo X,

USD 1000-2500 for Kia Soul,

USD 1250-2500 for Toyota Corolla,

USD 1000-7600 for Volvo Xc90,

USD 1400-3000 for Toyota Etios,

USD 1250-5200 for Volkswagen Tiguan Aut,

USD 3500-5000 for Jeep Wrangler,

USD 2220 for Toyota Hilux,

USD 6100 for Gwm Tank 300,

USD 3800 for Skoda Tracker Caravan,

USD 2900 for Dodge Grandcaravan,

USD 1300 for Kia Picanto, Manual, Or Similar,

USD 2850 for Volkswagen T-roc,

USD 1300-7600 for other car models.

Theft Insurance Excess differs by car model:

USD 1300-1660 for Chevrolet Lacetti,

USD 700-1350 for Kia Cerato,

USD 1900-2500 for Hyundai Kona,

USD 2150 for Suzuki Jimny,

USD 1300-1420 for Ford Fiesta,

USD 700-1400 for Kia Picanto,

USD 1800-1850 for Kia K3 L,

USD 1000-6100 for Volvo Xc60,

USD 1770 for Series Sw,

USD 2800-4000 for Ford Galaxy,

USD 800-1600 for Kia K4,

USD 1000-2200 for Peugeot 3008,

USD 3800 for Toyota Innova Hybrid,

USD 850-4000 for Renault Scenic Iv,

USD 700-3000 for Chevrolet Matiz,

USD 1520-1800 for Toyota Aygo X,

USD 1000-2500 for Kia Soul,

USD 1250-2500 for Toyota Corolla,

USD 1000-7600 for Volvo Xc90,

USD 1400-3000 for Toyota Etios,

USD 1250-5200 for Volkswagen Tiguan Aut,

USD 3500-5000 for Jeep Wrangler,

USD 2220 for Toyota Hilux,

USD 6100 for Gwm Tank 300,

USD 3800 for Skoda Tracker Caravan,

USD 2900 for Dodge Grandcaravan,

USD 1300 for Kia Picanto, Manual, Or Similar,

USD 2850 for Volkswagen T-roc,

USD 1300-7600 for other car models.

Third Party Liability Insurance Excess differs by car model:

MXN 0 for other car models.

USD 0 for Chevrolet Lacetti,

USD 0 for Kia Cerato,

USD 0 for Hyundai Kona,

USD 0 for Suzuki Jimny,

USD 0 for Ford Fiesta,

USD 0 for Kia Picanto,

USD 0 for Kia K3 L,

USD 0 for Volvo Xc60,

USD 0 for Series Sw,

USD 0 for Ford Galaxy,

USD 0 for Kia K4,

USD 0 for Peugeot 3008,

USD 0 for Toyota Innova Hybrid,

USD 0 for Renault Scenic Iv,

USD 0 for Chevrolet Matiz,

USD 0 for Toyota Aygo X,

USD 0 for Kia Soul,

USD 0 for Toyota Corolla,

USD 0 for Volvo Xc90,

USD 0 for Toyota Etios,

USD 0 for Volkswagen Tiguan Aut,

USD 0 for Jeep Wrangler,

USD 0 for Toyota Hilux,

Third Party Liability Insurance Excess differs by car model:

USD 0 for Chevrolet Lacetti,

USD 0 for Kia Cerato,

USD 0 for Hyundai Kona,

USD 0 for Suzuki Jimny,

USD 0 for Ford Fiesta,

USD 0 for Kia Picanto,

USD 0 for Kia K3 L,

USD 0 for Volvo Xc60,

USD 0 for Series Sw,

USD 0 for Ford Galaxy,

USD 0 for Kia K4,

USD 0 for Peugeot 3008,

USD 0 for Toyota Innova Hybrid,

USD 0 for Renault Scenic Iv,

USD 0 for Chevrolet Matiz,

USD 0 for Toyota Aygo X,

USD 0 for Kia Soul,

USD 0 for Toyota Corolla,

USD 0 for Volvo Xc90,

USD 0 for Toyota Etios,

USD 0 for Volkswagen Tiguan Aut,

USD 0 for Jeep Wrangler,

USD 0 for Toyota Hilux,

MXN 0 for other car models.

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Cancun Airport

Hotels

1.7 mi from Comfort Inn Cancun Aeropuerto

1.8 mi from Fairfield Inn & Suites by Marriott Cancun Airport

1.8 mi from Courtyard By Marriott Cancun Airport

Other Landmarks

8.6 mi from Ceviche's Fountain

8.7 mi from Mercado 28

8.9 mi from Cancun Government Palace

FIND ME A CHEAP RENTAL

Map view of MEX Store Location

coordinates: 21.041701 -86.87539

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 1.8
Vehicle cleanliness: 1.8
Spaciousness: 2.0
Counter staff: 1.4
Pick-up location: 2.0
Drop-off location: 1.9
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Name
Cancun
8.7 /10 Very good
Reviewed: Wednesday, February 4, 2026
They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.
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SheilaP
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Great car at an amazing price. Car rental staff at both drop off and pick up were very friendly and helpful.
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VivaMexico!
Cancun
8.3 /10 Very good
Reviewed: Wednesday, February 4, 2026
Mex salesperson, kept telling me that since I purchased insurance through EasyRentCars, I was not insured locally and that I would have to buy insurance through them. I insisted I was already covered, because what I bought from EasyRentCar and due to another travel policy on my Credit card, and they very unwillingly let me leave but only after putting down a very hefty cash deposit which would have been lost if any accidents. It made the experience a pain and I felt like I was being preyed upon. (Even though I spoke Spanish and was very nice to them.)
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Anonymous
Cancun
9.3 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Be very careful of their tricks to sell you upgrades. They said they would fill in full tank of gas for a cheaper rate than outside fuel stations, they said that fuel level is very low and they suggest taking the initial full tank fuel package. I declined this package, when I get to the car I rented, the fuel is already at full level.
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Anonymous
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
So far the best we've tried in Cancun Airport! Friendly staff, faster process than Hertz or Entreprise, recent vehicle in good condition. Go for it!
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K.Mohney
Cancun
9 /10 Excellent
Reviewed: Wednesday, February 4, 2026
MEX insisted that I purchase their insurance package even though I had already purchased through EasyRent. After showing my EasyRent insurance certificate, they informed me that the MEX insurance was still required, but reimbursable by EasyRent.
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Anonymous
Cancun
4 /10 Average
Reviewed: Wednesday, February 4, 2026
Waited over an hour. Refused our insurance so had to pay £150 or not be allowed to take the car
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Anonymous
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!
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Anonymous
Cancun
4.7 /10 Average
Reviewed: Wednesday, February 4, 2026
Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!
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Anonymous
Cancun
3.3 /10 Poor
Reviewed: Wednesday, February 4, 2026
They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX
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M.Sabaa
Cancun
7.7 /10 Good
Reviewed: Wednesday, February 4, 2026
The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive. Worst service
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Stephanie
Cancun
8 /10 Very good
Reviewed: Wednesday, February 4, 2026
Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...
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HON MO KUNG
Cancun
7 /10 Good
Reviewed: Wednesday, February 4, 2026
forced to buy insurance!
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Y.Bin Selatha
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.
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Anonymous
Cancun
9 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!
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Carol Bach
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Marguerite Robin
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Janice Christy
Cancun
4 /10 Average
Reviewed: Wednesday, February 4, 2026
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Jack Yeates
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Sharon Walker
Cancun
4 /10 Average
Reviewed: Wednesday, February 4, 2026
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Atwood Walsh
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Yale Valentine
Cancun
8 /10 Very good
Reviewed: Wednesday, February 4, 2026
There was no one when I arrived, so the process was quicker than others mentioned.
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Angela Felton
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Beverly Locke
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.
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Doris Harvey
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
The staff was very friendly and professional. The process took about 15-20 minutes, which was acceptable.
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Viola Augustine
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Virgil Ted
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Hamiltion O'Connor
Cancun
4 /10 Average
Reviewed: Wednesday, February 4, 2026
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Clyde Abe
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Bradley Jefferson
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.
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Cathy Dobbin
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.
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Doris Ingersoll
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.
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Jerry Lucas
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Eugene Priestley
Cancun
4 /10 Average
Reviewed: Wednesday, February 4, 2026
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Hannah Laurie
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Burton Dewar
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Gregary Mansfield
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.
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Beryl Wollaston
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Antony Delia
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Joanne Spencer
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Isabel Jim
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Very professional and patient, explained everything clearly.
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Marsh Price
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.
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Steven Bush
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
This was my first time renting a car in Mexico. Even though I chose a local rental brand, their service was on par with global car rental companies. The entire process was professional and smooth, leaving me very satisfied.
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Herman Milne
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Simon Gibson
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Very satisfied
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Charles Philemon
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Wright Jasper
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Excellent
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Parker Gladstone
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Cleveland Simon
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Booking through QEEQ is very convenient and straightforward, with detailed reminders about important matters, especially in the hour before pickup.
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Belinda O'Neil
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Very satisfied, issues were resolved promptly.
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Lennon Lowell
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Large-scale and efficient.
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Lena Saxton
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Jay Maud
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Very good.
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Willie Haggai
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Teresa Herty
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Very satisfied.
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Tracy Mary
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Reginald Thoreau
Cancun
2 /10 Poor
Reviewed: Wednesday, February 4, 2026
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Yetta Twain
Cancun
8 /10 Very good
Reviewed: Wednesday, February 4, 2026
It's basically fine.
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Hobart Gilbert
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
Smooth service
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Max Adam
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Cynthia Clemens
Cancun
8 /10 Very good
Reviewed: Wednesday, February 4, 2026
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
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Hilary Addison
Cancun
10 /10 Excellent
Reviewed: Wednesday, February 4, 2026
No upselling, and the service was very efficient.
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Alva Arabella
Cancun
6 /10 Average
Reviewed: Wednesday, February 4, 2026
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Dominic Harrington
Cancun
8 /10 Very good
Reviewed: Wednesday, February 4, 2026
It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.
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