Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.

Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.

My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.