This was my first time renting a car in Mexico. Even though I chose a local rental brand, their service was on par with global car rental companies. The entire process was professional and smooth, leaving me very satisfied.
The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.
They forced me to pay an additional insurance fee of around 1200, and what's worse is they charged my card after I left the store. I contacted the official customer service of the car rental platform, but their English was so weak that they couldn't argue back when the rental company claimed the insurance had already taken effect. The customer service then blamed me, which was really frustrating.
Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...
Great car at an amazing price. Car rental staff at both drop off and pick up were very friendly and helpful.
About QEEQ:10.0/10
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