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Last updated on: September 18, 2025
25 Rental Locations
Pickup
From domestic arrivals Terminal 2: the Alamo counter is located in the baggage claim area in front of the band. From International arrival Terminal 2: the Alamo counter is located in the customs area on the right of the exit door. From Terminal 3: the Alamo counter is located in the customs zone across from exit doors. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
Telephone
+529988860100
8.7/10 Very good
600+ ratings, 3 reviews
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Pickup
Airport Terminal Instructions COUNTER: AIRLINE PASSENGERS - Cancun Intl Airport has 4 terminals, a counter is available in each terminal. National or Domestic: Terminals 2 & 4 are located near baggage claim and are fully visible. International: Terminals 2 & 3, Go to the Customers Inspection area, once inspected the customer can leave through the insulated door and go immediately to the car rental counter. Terminal 4, Go to the Customers Inspection area, once inspected the customer can leave through the insulated door and go to baggage claim area for domestic flights to the car rental counter. CARS: On-site. RETURNS: The area of delivery and return is within the property of the airport for car rental companies. It is in the main road towards the end of Terminal 2 on the right side. A shuttle is available to take customers to the airport. No shuttle fee. AFTER-HOURS RETURNS: Not allowed.
Telephone
+529984151373
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
UPON ARRIVAL, PLEASE CALL WHATSAPP OR TEXT AT THE BELOW MENTIONED LOCATION NUMBER FOR PICK UP INSTRUCTIONS AND HOW TO GET TO A SHUTTLE. CANCUN INTERNATIONAL AIRPORT (CUN) : +525544400916
Telephone
+525544400916
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
"Despues de recoger sus maletas porfavor llame o whatsapp a nuestras oficinas 52 55 4440 1001, para solicitar el Shuttle que lo trasladara sin costo a nuestro Edificio Checkin IMPORTANTE: Debe salir del Edificio del Aeropuerto por la salida ""Family and Friends"" que esta separada de la ""Salida General"" y es la unica salida exclusiva desginada para Nosotros. Tenga cuidado de agentes de otras arrenadoras o comisionistas turisticos que puedan atraerlo para que rente con ellos con la mentira de que GreenMotion no opera en el Aeropuerto de Cancun. After picking up your luggage please Call or Whatsapp our offices 52 55 4440 1001, to request your Shuttle that will transport you at no cost to our Checkin Building. IMPORTANT: You must exit the Airport Building using ""Family and Friends"" exit which is apart from ""General Exit"" and is the only exclusive exit designated for us."
Telephone
+525544401001
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
Terminal rental counter and pick-up; Please notice that pickup is not available between 0:00-6:00 am.
Telephone
+5218003651111
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
The location is located outside the airport, please take the shuttle bus to the location to check in.
Telephone
+5218003651111
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Telephone
+528007095000
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
ENGLISH:Upon arrival in Cancun, our representative will be waiting for you in blue clothing, Infinity.T2 International - Located in front of the Grab & Go restaurant (first door on the right)/T2 National - Located next to the Welcome Bar (pre-departure agency contract )/T3 - Located next to the Margaritaville bar (terminal exit on the right). Connect to Wi-Fi before leaving the airport and call +52 5540003802 (landline) / +1 3218215141+54 (call). +54 9115259-9877 (Whatsapp) / +52 9981367430 (Whatsapp) Remember that we are not associated with any taxi service and do not accept help from anyone other than Flexways
Telephone
+525540003802
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
ENGLISH:Upon arrival in Cancun, our representative will be waiting for you in blue clothing, Infinity.T2 International - Located in front of the Grab & Go restaurant (first door on the right)/T2 National - Located next to the Welcome Bar (pre-departure agency contract )/T3 - Located next to the Margaritaville bar (terminal exit on the right). Connect to Wi-Fi before leaving the airport and call +52 5540003802 (landline) / +1 3218215141+54 (call). +54 9115259-9877 (Whatsapp) / +52 9981367430 (Whatsapp) Remember that we are not associated with any taxi service and do not accept help from anyone other than Flexways
Telephone
+525540003802
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
If flight and contact information was provided when booking, an ACE representative will be monitoring the status of your flight and contact you upon arrival. Once you've collected your luggage, please call us to request the shuttle and for further pickup instructions: +52 998 810 3160. Head and exit to the designated Shuttle / Ground transportation area (where the Margaritaville is) and look for the ACE employees in their uniform to assist you. Please do not accept help from any taxi driver or anyone other than an ACE official representative at the Airport. We do not refund for taxi rides.
Telephone
+529988103160
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
Upon arrival at Cancun International Airport (CUN), a representative will be waiting for you in with orange clothes at one of these points: T2 Internacional - we are located in front of the Grab & Go restaurant, after collecting your luggage, go to the exit of the first door on the right. T2 Nacional - we are located next to the Welcome Bar, after collecting your luggage, go to the pre-contract agency exit. T3 - we are located next to the Margaritaville bar, after collecting your luggage, go to the terminal exit on the right. T4 - we are located on platform C, after collecting your luggage, go to the pre-contract agencies. In order to speed up the vehicle pick up process, please complete your information on: https://www.flexways.com/web-checkin.php
Telephone
+525540003803
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
Our agents will be wearing a white polo shirt with our company’s logo and will have a board with your name and our company’s logo. Please DO NOT ATTEND anybody that does not have a board with your name. Many unauthorized agents will try to contact you indicating they have your reservation ready.
Telephone
+529988921158
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
On your arrival to the airport, shuttle service provided to and from airport. Proceed to Terminal Counter or either look for shuttle at designated car rental pickup area. In some locations Staff from Usave Car and Truck Rental will be waiting outside main Airport door with personalized Banner. Upon arrival proceed to designated car rental shuttle area. USave Cancun +52 (998) 886.2393
Telephone
+529988862393
8.5/10 Very good
100+ ratings, 0 reviews
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Pickup
T2 International- located in front of the Grab & Go restaurant, after picking up the luggage, please go to the exit at the first door on the right. T2 National- located next to the Welcome Bar, after picking up the luggage please go to the pre-contract agencies exit. T3- located next to the Margaritaville bar, after picking up the luggage please go to the exit of the terminal on the right. T4- located on platform C, after picking up the luggage go to the pre-contract agencies. Contact (+52) 998 689 19 18 or whatsapp (+52) 998 355 5505 if necessary.
Telephone
+529988863145
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
T2 International- located in front of the Grab & Go restaurant, after picking up the luggage, please go to the exit at the first door on the right. T2 National- located next to the Welcome Bar, after picking up the luggage please go to the pre-contract agencies exit. T3- located next to the Margaritaville bar, after picking up the luggage please go to the exit of the terminal on the right. T4- located on platform C, after picking up the luggage go to the pre-contract agencies. Contact (+52) 998 689 19 18 or whatsapp (+52) 998 355 5505 if necessary.
Telephone
+529988863145
8.3/10 Very good
200+ ratings, 1 reviews
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Pickup
Counter located inside Airport Terminal, please proceed to Car Rental Center and look for Payless/Budget counter
Telephone
+529984151373 / +529982307049,+52018000028343
8.3/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
Once you pick up your luggage, please go to the car rental area where you can find our counter. A National / Enterprise representative will provide you with directions to the shuttle service. The ride to the rental office will take about 5 minutes, depending on traffic. At the office we will get your contract and you will pick up your car.
Telephone
9988818767
8.3/10 Very good
600+ ratings, 2 reviews
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Closed
Pickup
Airport Terminal Instructions AIRLINE PASSENGER: Cancun Intl Airport has 4 terminals, a counter is available in each terminal. National or Domestic: Terminals 2 & 4 are located near baggage claim and fully visible. International Terminals 2 & 3: Go to the Customers Inspection area. Once inspected, the customer can leave through the insulated door and go immediately to the car rental counter. Terminal 4: Go to the Customers Inspection area. Once inspected, the customer can leave through the insulated door and go to baggage claim area for domestic flights to the car rental counter. FBO: Service to the private terminal is available at the main terminal. Note: tail number and name of private terminal in reservation. The customer will be picked up and taken to the location for checkout. RETURNS: The area of delivery and return is within the property of the airport for car rental companies. It is in the main road in front of Terminal 2. A shuttle is available to take customers to the airport. No shuttle fee.
Telephone
+529988860221 / +529988860238
8.2/10 Very good
200+ ratings, 0 reviews
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Closed
Pickup
Once you pick up your luggage, please go to the car rental area where you can find our counter. A National / Enterprise representative will provide you with directions to the shuttle service. The ride to the rental office will take about 5 minutes, depending on traffic. At the office we will get your contract and you will pick up your car.
Telephone
9988818767
8/10 Very good
400+ ratings, 3 reviews
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Closed
Pickup
Service provided by Europcar. After exiting the terminal building, cross the road to the car park, walk through the car park, and you will find the Europcar office on the other side of the road.
Telephone
+529985000016
7.8/10 Good
800+ ratings, 5 reviews
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Closed
Pickup
T2 International- located in front of the Grab & Go restaurant, after picking up the luggage, please go to the exit at the first door on the right. T2 National- located next to the Welcome Bar, after picking up the luggage please go to the car rental area exit. T3- located next to the Margaritaville bar, after picking up the luggage please go to the exit of the terminal on the right. T4- located on platform C, after picking up the luggage go to the car rental area. Contact (+52) 998 689 19 18 or whatsapp (+52) 998 355 5505 if necessary.
Telephone
+5218002120752 / +529982536112
7.8/10 Good
400+ ratings, 3 reviews
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Closed
Pickup
Counter at Termninals 2 and 3. 'Please, provide the supplier with your flight details for pickups after 21.00' ‘Por favor, proporcione su número de vuelo al proveedor para recogidas a partir de las 21.00 horas’
Telephone
+529999118040
7.8/10 Good
800+ ratings, 5 reviews
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Closed
Pickup
Meeting Points: T2 International- we are located in front of the Grab & Go restaurant, after picking up your luggage, go to the exit at the first door on the right. T2 National-we are located next to the Welcome Bar, after picking up your luggage go to the pre-contract agencies exit. T3- we are located next to the Margaritaville bar, after picking up your luggage go to the exit of the terminal on the right. T4- we are located on platform C, after picking up your luggage go to the pre-contract agencies.
Telephone
+5218002120752 / +529982536112
6.9/10 Average
500+ ratings, 3 reviews
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Closed
Pickup
Service provided by Europcar. After exiting the terminal building, cross the road to the car park, walk through the car park, and you will find the Europcar office on the other side of the road.
Telephone
+52 99 85000016 / +52 800 201 2084
5.7/10 Average
3000+ ratings, 15 reviews
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Closed
Pickup
After collecting your luggage, please proceed to the car rental area where you will find the Mex Rent A Car booth. A uniformed Mex Rent A Car agent will help you with the rental process to get your vehicle. Our office and/or booth are blue with the Mex Rent A Car and MÁS Rent a Car logo. If you require to take a shuttle, our team will provide you with further instructions upon arrival. You can also call +52 (33) 4624 2114 for additional pick up instructions.
Telephone
+523346242114
PAYLESS
10.0/10
MEX
7.0/10
Keddy by Europcar
8.0/10
Europcar
7.3/10
America Car Rental
5.7/10
Infinity
8.4/10
Budget
8.1/10
Avis
7.9/10
Mas by Mex
7.4/10
Hertz
7.1/10
Shouqizuche
8.4/10
Routes
10.0/10
Thrifty
5.8/10
Alamo
8.8/10
Enterprise
10.0/10
Firefly
5.0/10
Dollar
6.8/10
CARFLEX
10.0/10
National
5.8/10
U-SAVE
7.2/10
ADOCAR
6.7/10
ADOCAR RENTAL
6.2/10
RIGHT CARS
7.0/10
GOLDCAR
5.6/10
Reviewed: September 3, 2025
After leaving the airport, there wasn't a separate Payless counter. Upon carefully checking the pickup details, I found out I needed to go to the Budget counter—they seem to be part of the same company. The shuttle bus took us to the pickup location, where we lined up to complete the registration process. There was absolutely no pressure to purchase additional insurance. After some routine procedures, I received a brand-new Kia equipped with CarPlay but no rearview camera or parking sensors. However, I adjusted quickly. Returning the car was also very convenient. Overall, a great experience—highly recommended!
Reviewed: January 6, 2025
The same company, in Mexico City there were no cars available, so they gave us a manual Nissan. If we wanted to upgrade to an SUV, it would cost extra. In Cancun, there were no cars either, but they gave us a Tiguan directly—top-notch experience!
Reviewed: February 17, 2025
No upselling, and the service was very efficient.
Reviewed: June 3, 2025
The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!
Reviewed: March 31, 2025
Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.
Reviewed: January 29, 2025
Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.
Reviewed: December 30, 2024
Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices
Reviewed: December 8, 2024
Unexpectedly good. The pickup and drop-off processes were very professional. Unfortunately, I didn't get the model I originally reserved and received a Chevrolet Tracker that made rattling noises when starting. Luckily, the car didn't have any issues during the trip.
Reviewed: June 1, 2025
Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!
Reviewed: December 8, 2024
Me obligaron a contratar los seguros lo que incremento bastante el costo total de la renta, además de que me dieron un auto de menor nivel que el que contraté. Me comentaron que aunque QEEQ ya tenia coberturas, que esas no eran válidas para ellos.
Reviewed: March 6, 2025
O aluguel do carro correu tudo bem e a empresa foi muito organizada o tempo tudo. O único inconveniente é em Cancun o seguro de proteção de terceiros é obrigatório e não está incluído no orçamento - ficou cerca de USD25 por dia, e isso fez com a minha reserva terminasse quase o dobro do que havia pago inicialmente.
Reviewed: October 29, 2022
Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.
Reviewed: February 5, 2025
Good service, easy communication, and a positive attitude.
Reviewed: January 13, 2024
We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.
Reviewed: August 1, 2025
It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.
Reviewed: April 25, 2025
Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca
Reviewed: January 25, 2025
Proceso lento para recoger el automovil. Me hicieron pagar el SLI (Seguro de Responsabilidad Suplementario para terceros). Sin opción a negarse.
Reviewed: January 14, 2025
Schlecht. Mehr als 100.000 km, rundherum beschädigt, zu kleines Fahrzeug, entsprach nicht gebuchter Kategorie
Reviewed: September 10, 2024
During Christmas, there weren’t many customers, and the service was quite good. However, the car condition was very poor; it was an old vehicle.
Reviewed: September 9, 2024
No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo
Reviewed: November 17, 2024
Overall, it was quite satisfactory. However, they asked us to purchase additional insurance since we only opted for the basic coverage from the rental company, which didn’t feel great.
Reviewed: July 2, 2018
You need to take a bus to pick up the car, which takes about 15 minutes.
Reviewed: October 27, 2022
Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.
Reviewed: November 21, 2019
Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.
Reviewed: August 6, 2021
El carro se nos dañó (no encendía) 2 veces por batería, eso nos estresó bastante y nos retrasó los planes de las vacaciones y es algo prevenible de solo mantenimiento. Deben ser mas cuidadosos con ese tema
Reviewed: August 16, 2019
The didn't have any small SUVs, much less my Jeep Wrangler
Reviewed: August 15, 2019
The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.
Reviewed: March 22, 2021
Great service from start to finish and very attentive staff at pick up and drop off.
Reviewed: April 22, 2020
They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental
Reviewed: August 15, 2019
Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.
Reviewed: July 28, 2018
You have to buy insurance when picking up the car, which is even more expensive than the rental fee.
Reviewed: February 26, 2018
The service attitude is quite good, not pushy with insurance, but they took a 25000 pesos pre-authorization... I still recommend big rental companies, because there's also Adobus locally, and locals might give incorrect directions to the pickup point.
Reviewed: February 23, 2018
The staff gave me the old address, and I couldn't find the right address using GPS when returning the car. The driver took me to the wrong terminal (my flight was 4O 904, and I told him it was T2, but he thought it should be T4), so I had to take a taxi to T2.
Reviewed: December 31, 2018
Straightforward and no pressure to buy insurance
Reviewed: December 5, 2018
Called the car rental company to pick me up from the airport, waited for 20 minutes.
Reviewed: October 10, 2018
The Mexican staff's English isn't very good. If communication is difficult, I recommend using Youdao for real-time translation.
Reviewed: January 3, 2018
Same company as MEX. The service attitude was pretty good. Since it was Christmas holiday, there were quite a few people renting cars, but the line wasn't too long.
It takes up 53% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Cancun Airport (CUN) for the last 30 days.
Lowest rental rates at the Cancun Airport (CUN) is USD 29.6 on average, and can go up to USD 51.21 at the busiest October. Use this conclusion to schedule your trip to your best interest.
In contrast, Saturday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Cancun Airport (CUN).
* Based on the scheduled pickup time of all bookings from Cancun Airport (CUN).
Most customers book a rental car from Cancun Airport(CUN) for 7 days, showing a medium length of rental period is more favored.
One-way car rentals take up nearly 8% of the total bookings at Cancun Airport (CUN).Out of it, besides Merida, other top destinations : Playa Del Carmen, Tulum.
On average, Limited Protection costs USD 18.53 per day for Small, USD 51.51 for SUV and USD 55.41 for Large.
Do You Know?
No.1 Source Country
Customers from Switzerland choose Cancun Airport(CUN) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Mexico prefer more spacious car models like Toyota Hiace,Chevrolet Express and Chevrolet Suburban.
Quite a Planner
Switzerland renters like to plan much more ahead, they usually make the online booking 283 days before pickup from the Cancun Airport (CUN).
8.8/10 Very good
800+ ratings, 3 reviews
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