HERTZ CAR RENTAL REVIEWS IN AUSTRIA

This is an established car rental company. I almost always use them for self-driving tours during overseas vacations. The cars are new, and the staff are professional and courteous.

The Security Deposit for the car to hire was rediculous. 1000 euro was roughly $1600 AUD for me. This required me to shift money around on pickup to cover and i still haven’t received the funds back which is inconvenient currently for the rest of my trip where I need the $$$. I also checked over the car before leaving and lucky I did as there was damage on the roof which has not been documented from the previous rental driver. This was a near miss and I could easily have been slapped with the bill as a result.

Picking up, using, and returning the car was very convenient. I recommend buying insurance at the rental location. I booked a Citroën but received an Opel, which was stable even at 160 km/h on the highway. The car had some scratches, but they informed me beforehand. I just handed over the keys when returning.

The staff were efficient and enthusiastic. Any issues were resolved smoothly. The car we initially got was significantly different in size from what we booked, but it was quickly replaced after negotiation. However, finding the car was a hassle. Despite its close proximity, unclear instructions from the staff made us search for half an hour.

We still haven’t heard from Hertz the amount we will be charged, if any. Needs contact with us.

Customer service staff in Innsbruck were rude, condescending and unhelpful.

The staff were very kind and upgraded our vehicle for free when they saw we had a lot of luggage.

Great service!

The vehicle provided was great. The service guy told me that they upgraded the car to a bigger one for free. The car was in good condition, and both pickup and return were smooth.

The car pickup process was very smooth, and the staff were very nice. They drove the car directly to the pickup point for handover, so I didn't need to find it in the parking lot myself.

Free upgrade to Volvo XC60

Great service, the car was very new, and they patiently explained the cost details. When recommending insurance, I showed them QEEQ's reminders, and they promptly accepted them.

Scared me with insurance, when itnis a rip off, asked me check the car for extra damage before taking possession and I found plenty more, car not full, no info on parking in Vienna which is essential. Had no more time to waste. Terrible return with no information on where to return in city you can get a ticket just standing still for 20sec, never even looked at possible damages so making big scare at pickup very displeasing.