INNSBRUCK CAR RENTAL REVIEWS

The service attitude was excellent. They clarified the need for additional services for cross-border travel, which I nearly forgot to select. The store is right in front of the airport and very easy to find.

Few people, quick car pick-up.

Extremely unprofessional staff trying to exploit us during the COVID situation to charge extra for early drop off. ( you read that right , dropping early costs you more than twice the original rental). What’s worst you pay 20% VAT ON THAT

Professional and good.

Car was better than expected and they were very efficient.

Was not clearly stated that there was a €45 airport terminal pick up fee during booking and after rental. Was only advised after we dropped the car off.

Had researched different rental companies and this was competitive on price and had good reviews.

Had researched different rental companies and this was competitive on price and had good reviews.

Very good

No instructions for drop off and no signs regarding such so spent some time driving around trying to find locations.

Customer service staff in Innsbruck were rude, condescending and unhelpful.

The store was a bit hard to find, and there weren't many people at Innsbruck airport.

Considering this was during a COVID-19 pandemic, everything went pretty smoothly. I only have three small remarks: the inside of the car wasn't clean, the blue chip they asked us to return was taken by the parking machine right on our way out (at pickup) and I still haven't received my deposit back. I assume this is due to the fact the drop-off was done contacless, so it'll take them a bit more to check things.

All good.

The store is very close to both Innsbruck and Salzburg train stations, making pickup and drop-off very convenient. I booked a BMW X1, but it wasn't available, so I got a same-category BENZ instead, which was also very good to drive.

The car was bigger and bigger than expected. I was very happy!!!

Worked just fine