The vehicle provided was great. The service guy told me that they upgraded the car to a bigger one for free. The car was in good condition, and both pickup and return were smooth.

The service attitude at the Salzburg store when picking up the car was great. A handsome guy handled our transaction. We originally booked a Mercedes A-Class but were upgraded to a BMW 420, which was a pleasant surprise. Later, when discussing insurance matters, he was relatively patient. However, when we called the store to report a scratch during the rental period, the guy who answered was very impatient and hung up after a couple of sentences. Deducting one star for that.

The store is very close to both Innsbruck and Salzburg train stations, making pickup and drop-off very convenient. I booked a BMW X1, but it wasn't available, so I got a same-category BENZ instead, which was also very good to drive.