Disappointed to find that we were going to be charged for minor rim scratches. Please follow up

The staff were very kind and upgraded our vehicle for free when they saw we had a lot of luggage.

The vehicle provided was great. The service guy told me that they upgraded the car to a bigger one for free. The car was in good condition, and both pickup and return were smooth.

Booked a Ford, got upgraded to a Mercedes. Awesome! But the service attitude was just so-so. Our drop-off time was 1:00 PM, but we rushed to get there before noon in case they closed. The nearby construction made it hard to find the parking lot. We temporarily parked in front of the store and were told to wait, and then they just closed the door. Maybe this is how they treat Chinese customers abroad. We still haven't confirmed the final charges; the efficiency is quite disappointing.

All smiles when nothing goes wrong, cold faces when issues arise!!!

Customer service staff in Innsbruck were rude, condescending and unhelpful.