Disappointed to find that we were going to be charged for minor rim scratches. Please follow up

The parking lot is really poorly lit, it’s almost dark. The car already had damage on it—dents and scratches—but no one told us that when we picked it up. At first we thought we’d caused it ourselves, and only later, after carefully checking the pickup photos, did we realize the damage was already there. Honestly, there’s a real risk hidden in this process.

Great service, the car was very new, and they patiently explained the cost details. When recommending insurance, I showed them QEEQ's reminders, and they promptly accepted them.

Rented a car on short notice. While the service lacked some flexibility, it was overall acceptable and quite standard. Everything went smoothly and quickly.