Pickup was very efficient, but returning the car was somewhat troublesome as parking fees were required, and the car was not rented or returned with a full tank.
Smooth communication in English, very efficient. The car was prepared in advance, and they provided important notes and an emergency contact number before driving off.
The staff at both pick-up and drop-off were very indifferent and provided no information about using the vehicle or traffic rules in the city. When returning the car, I paid an additional highway toll fee, but there was over 150 kilometers worth of extra fuel left in the tank from the pick-up mileage. They gave no explanation, simply stated that no refund or compensation would be given, with an extremely cold attitude.
There were scratches under the front bumper that were not noticed during pickup. In the end, no compensation was required. Make sure to carefully check and take photos underneath during pickup.
Smooth communication and excellent service attitude. We added Oman coverage insurance for 4 days on the spot. However, the rental company mentioned that even with insurance, if there is an incident in Oman, we are still responsible for transporting the car back to Dubai, which is a reasonable requirement. The rental company also passed a traffic speeding fine from Dubai to us, costing several hundred dirhams.
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