CAR RENTAL REVIEWS ON ALAMO IN DUBAI

Very good.

The deposit was not refunded in a timely manner, and communication was poor.

The car was very new, performed well, and was clean both inside and out with no unpleasant odors.

The queue was a bit long, but the return process was very quick and straightforward. They mentioned there are no extra fees for tollways and refunds, which is quite good.

Excellent

It was our first time renting a car overseas and everything went really smoothly. Pick-up was very quick, and the staff clearly walked us through all the details. The car we got was exactly the model we booked on the platform, and it was in pretty good condition. Our friends who drove it all felt it handled well. Returning the car was just as smooth: they checked it quickly and told us on the spot that both the car condition and fuel level were all good. After we got back home, we soon received the toll and parking bills, and as soon as everything was settled, our deposit was unfrozen right away. This city is by the sea, so the car got covered in bird droppings when parked outside. We thought we’d be charged a cleaning fee, but there was none—clearly the rental company understands that bird mess is just part of being in a coastal city and not something we did on purpose, which felt very considerate.

Overall satisfied, the only issue was the persistent low tire pressure warning, which required me to go to the gas station every few days to inflate the tires. Communication with their customer service in English was difficult.

When picking up the car, they mentioned upgrading the vehicle, but I ended up with a JAC SUV that was a bit difficult to drive. The car's Bluetooth required a USB cable connection—luckily, I brought one with me. The car was a bit slow to accelerate, and the steering wheel would vibrate on the highway, making my hands feel numb. However, considering the rental price, the overall experience was good. The car had no major issues or faults.

Overall pretty satisfied.

They really need to speed up the car handover and paperwork process.

No pushy insurance sales and both pick-up and return were really fast.

Only one person available, sometimes not present.

Satisfied

Satisfied

The service was a bit slow.

The car rental offices of Alamo, National, and Enterprise are combined, and the signage is small, making it hard to find.

It was okay overall, but I had to wait about half an hour to pick up the car.

Pickup and car swap were really quick, and the vehicle was clean and tidy.