Easy peasy, super breezy.

I arrived at Thrifty around 9pm on Friday and didn't receive my vehicle until after 2 am Saturday morning. I had booked a pickup due to all the large luggage we would be returning with but received a Ford Explorer instead. I will have to return to California to pickup more luggage we had to leave behind as a result of not getting the pickup we had booked. The staff did not provide any details on why it took so long other than to tell us they were operating with a skeleton crew. On a busy Friday night??!! Further when we called to ask if we could swap out the Ford Explorer we were told there was one in Santa Barbara, 60 miles from our location but as it turned out, that Thrifty location no longer existed.

Although the car was slightly underpowered, it was praiseworthy that it completed the trip smoothly.

Picking up the car was very convenient, and there were no hidden sales tactics.

Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained. Pick up process took nearly 2.5 hours. Ridiculous bad service

No issues

Up sell of prepaid fuel on drop off was way more expensive than doing it myself. They told it its at a cheaper price per gallon when i got the car to do that.