The staff at the pickup facility were great. The only problem was a 2.5-hour wait due to high-volume of people on vacation for a holiday weekend. The management could have done a better job anticipating demand.
About QEEQ:10.0/10
Paying for my rewards?!? Really, who wants to pay for a rewards program?
“The fuss of pick-up, waivers etc all pre-dealt with by Easyrent. The easiest US hire process ever!”
About Dollar:9.0/10
The car more than met expectations and our needs. Service was swift and easy - due to the fact that the Easyrentcars process had already secured many of the waivers etc as part of the package. That was a key feature.
The information from the Dollar operative on the cost of the 'full tank' deal could have been a little clearer, but the assessment that there was no 'gas station' within 10 miles of the airport proved accurate and honest and, therefore, a stringent test of whether the tank was 'full' would have cost far more. Very grateful, for that advice.
Only real criticism was that there was lack of clarity over whether the 'Sunpass' toll-costs card package was needed on our planned journey. The experience demonstrated the answer was very obviously - YES' (you cannot head in any direction in, around, or out of Orlando without encountering tolls) and we were left with no change/dollars to pay the first unmanned toll we encountered!!
One star piece of service was the facility for the Dollar staff to drive us from the drop-off, in the rental car, to the terminal building which, in Orlando MCO is around 15 minutes walk away. This cost only $5 - excellent value.
About QEEQ:10.0/10
Booking platform was excellent. The deal package, including key waivers and cover was a godsend when collecting the car.
I will use Easyrentcars again every time.
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Customer Service
Very good experience.
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