Overall service was satisfactory.

Fast in handling incidents. The store in the suburbs of Rome is more reliable than the one at the train station. The sales staff at the central station are too pushy.

No queue for picking up the car, very fast and convenient.

Car did exceed expectations but wait to be served was very long. However, counter staff were very pleasant and helpful. Vehicle cleanliness marked low as exterior was very dirty - request for widescreen and windows to be cleaned was dealt with very quickly. it was a new car so very clean inside.

Very smooth and efficient booking process - and a very competitive price.

Didn’t get the car I booked.