The car rental process was smooth, and the staff handed over the keys, directing us to the Europcar area in the parking lot to pick up the car ourselves. We originally booked a Toyota Kluger but ended up with a Hyundai Santa Fe, which felt like a downgrade. Nonetheless, the car's condition was acceptable, having only run about 21,000 kilometers. The car didn't have any floor mats, so after one day at the beach, the interior was full of sand. Luckily, later at a friend's house, we borrowed a vacuum cleaner and took a long time to remove the sand.

Very good

All I had to do was provide a printed order to smoothly pick up the car. The store staff was very friendly! The car was new, and the interior was clean and odor-free! When picking up the car, all the scratches were marked on the diagram by the attendant beforehand.

I waited a long time to get the car. Then I found unreported damage so I had to go back to notify staff. Then I got charged for fuel on the return despite filling up less than a kilometre from drop off point.

Went smoothly

Like: Easy car upgraded us when the vehicle we reserved was unavailable.