The waiting time in line was a bit long. I had reserved a 7-seat Grand Cherokee L but was given an S model instead. I specifically confirmed with the counter staff that I needed the larger model, but upon reaching the parking lot, I found out the car was smaller. Unfortunately, I couldn't go back to the counter to request a replacement because the line was too long again. With 6 people seated, the entire journey felt a bit uncomfortable.

Overall, it's fine.

Very satisfied

The car was in great condition and the service was considerate. The only downside was the significant lack of designated parking spaces when returning the car, which wasted a lot of time. If we hadn't found a local American who understood the situation and gave up his parking spot, we might have missed our flight.

It was close to perfect. Only comment was the return process seemed understaffed. went to the booth and their service was excellent.

Overall a good experience.