all good

When booking the Correct car it would be awesome if it’s explained that it is a different vehicle.

When booking the Correct car it would be awesome if it’s explained that it is a different vehicle.

Extremely satisfied

At the car rental point in Picton, a ship had just arrived, and I had to wait in line for half an hour at the office door. Two elderly ladies were working, and they were very friendly. When it was my turn, I had prepared all the necessary documents in advance; they reviewed them, swiftly printed the contract, and handed over the keys. The parking lot is about a 2-minute drive from the port office. One of the ladies, worried I might not find the car, accompanied me to the parking lot. There were no upsells at the counter; they just asked if I needed to return the car with an empty tank. They informed me the gas price was 2.5 per liter and assured me that full insurance covered everything, advising me to drive carefully and not to worry. On the way to the parking lot, she kept reminding me to drive on the left, not to speed, and to practice driving in the lot before hitting the road. She even came out to check on me while I was practicing to see if I needed any help. I am very grateful to her. A true exemplary employee of Hertz.

Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.