Extremely happy with service and value.

The Chinese staff suggested that I upgrade to a diesel vehicle, claiming the Highlander consumes six tanks of gas while the diesel would only use one. The upgrade cost $450. I was almost scammed.

Average

When picking up the car, we noticed a lot of scratches and dents that were not recorded on the check-in sheet. We asked the staff to note down four spots, but they missed one. When we returned the car at the airport, they insisted it was our fault and made us go to the counter for processing. We were in a rush to catch our flight, which made it extremely inconvenient. Such tricks!

No evaluation

Picking up and dropping off the car is always straightforward. The car condition is excellent; I've rented a few times, and they were always new cars with less than 50,000 kilometers, so I never worried about car issues during my trip. Of course, the price is relatively higher.