Excellent

Very satisfied.

The store is easy to find, and the service is okay. On Saturday, I had to wait in line for 2 hours. Make sure to bring a physical card; Apple Pay doesn't work, and neither does a US credit card linked to Apple Pay. Otherwise, you won't be able to rent a car. The name on the credit card must match the name on your driver's license. I rented a gas car, but was given an electric car with only half a charge. Charging took 40 minutes to add 30 kilometers. If you return the car after 8 PM, there's a $20 fee. Otherwise, you need to park it yourself and return it the next day.

I don't speak English, and the rental staff didn't explain things clearly. For example: 1. Charging extra for picking up the car early (I could have waited, I just arrived early). 2. The gas tank wasn't full, and I don't know how they calculate charges. 3. The car I booked wasn't available, and they asked for an extra $100. This should be the rental company’s responsibility, why should I pay more? If a hotel doesn't have the room type I booked, wouldn't they upgrade me for free?

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.

Great Hertz location and easy rental but the price was much expensive than expected due to the car seat for our son. On the website, the car seat was priced around $7/day and at the counter we paid $15/day...

Easy to book but the rates for car seat are not accurate. Need to double-check!