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Too many surprise costs when I picked up my car at a time when it is too late to do anything about

Reviewed: Sun, Sep 29, 2019
About Routes: 6.7 /10
The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.
About QEEQ: 8.0 /10
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

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Compact | Mystery car 2 Doors or similar
Reviewed: Wed, Jan 8, 2025
About Routes: 10.0 /10
Friendly staff
About QEEQ: 10.0 /10

Leon H

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sat, Feb 15, 2020
“excellent service, brand new vehicle at an unbelievable price.”
About Routes: 9.7 /10
i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.
About QEEQ: 10.0 /10
it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

P. Madaloni

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Jul 29, 2019
“Below expectations.”
About Routes: 6.3 /10
Wasn't a Corrola but a equivalent KIA. That was frustrating. It is 5 days now and they didn't reimburse the security deposit yet. Security deposit is also very high (500 CAD).
About QEEQ: 10.0 /10
Good.

R.Arter-Williamson

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Economy | Kia Rio or similar
Reviewed: Sun, Jun 23, 2019
“Happy renter.”
About Routes: 10.0 /10
We got free upgrade to a larger and newer car which was a nice surprise.
About QEEQ: 10.0 /10

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Large SUV | Dodge Durango or similar
Reviewed: Fri, Apr 19, 2019
“Smooth process”
About Routes: 9.3 /10
I got an excellent deal through and was very pleased with their service AAA+
About QEEQ: 10.0 /10
Good, easy to use service, highly recommend

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