While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.

You have a very comprehensive and convenient app to use, but you need to screen your providers.

Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.

The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.

Great and easy booking process, overall excellent value!

They will try to get money in every way possible. Everyone was angry. Shuttle system do not work at all. Feel like a scam.