“Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern”
About Routes:8.3/10
Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.
The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.
Shuttle was too small to accommodate all customers so we were left on the curb with a baby. That said, the staff were friendly and accommodating. Price was very good.
About QEEQ:10.0/10
Fantastic service, 2nd time used and both outstanding experiences, with exceptional value rental cars.
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Customer Service
Great value
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