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Live chat Email us Service Code: 5886890125
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PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency

Reviewed: Wed, Aug 28, 2019
About Routes: 3.0 /10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
About QEEQ: 8.0 /10
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

Zero Bulwer

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Reviewed: Sat, Mar 28, 2020
About Routes: 8.0 /10
Friendly
About QEEQ: 8.0 /10

Sebastian Acheson

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Reviewed: Sat, Feb 16, 2019
About Routes: 4.0 /10
When I arrived at the rental company, I was told that they only have Wranglers and no other Jeep models. I specifically chose the more expensive Grand Cherokee or similar model to have more space for my stuff. If I had known this, why would the website list more expensive Jeep models? I could have just chosen a Wrangler directly. So when I got the Wrangler, I couldn't fit everything, which was very inconvenient.

W.Chung

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Aug 19, 2019
About Routes: 9.3 /10
Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!
About QEEQ: 10.0 /10
All was good

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Jul 29, 2019
About Routes: 8.3 /10
Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.
About QEEQ: 10.0 /10

R.Aba

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jul 25, 2019
About Routes: 8.0 /10
Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.
About QEEQ: 10.0 /10

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