PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency

S.RAINA

Canada

Reviewed: Wed, Aug 28, 2019

About Routes: 3.0 /10

The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!

About QEEQ: 8.0 /10

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Gabrielle Tuttle

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Aug 16, 2020

About Routes: 4.0 /10

Poor service, the counter staff were impolite, and it was difficult to contact the car rental company even through the platform.

Canada

1 days rental

Economy | Mystery car or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Nov 7, 2023

About Routes: 10.0 /10

good

About QEEQ: 10.0 /10

good

J.Galvez Lopez

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jul 29, 2019

“Bad experience with Routes.”

About Routes: 5.3 /10

Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.

About QEEQ: 10.0 /10

The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.

p.brannan

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, May 28, 2019

“After a bad start everything was good”

About Routes: 7.3 /10

Had a long wait for pickup from airport Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!

About QEEQ: 8.0 /10