This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full

It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth

Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.

It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.

It was fine.