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Awesome

Reviewed: Wed, Oct 9, 2019
About Routes: 9.3 /10
This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full
About QEEQ: 10.0 /10
It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Claire Eugen

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Reviewed: Mon, Jul 22, 2019
About Routes: 6.0 /10
The airport staff were pretty good.

Bartholomew Ward

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Reviewed: Sun, Aug 25, 2019
About Routes: 8.0 /10
Did not pick up the car

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 3, 2019
“Very good broker and very poor agency”
About Routes: 7.0 /10
Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
About QEEQ: 10.0 /10

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Jul 25, 2019
About Routes: 5.7 /10
Girls on the front desk they need to be polite with clients. Terrible front desk service.
About QEEQ: 9.0 /10

S.Smith

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Jun 4, 2019
“Quick and easy”
About Routes: 10.0 /10
Great value - really nice staff - car was in great condition.
About QEEQ: 10.0 /10
Easy booking platform - good job!

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