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Live chat Email us Service Code: 3929743171
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Easy car rental good, actual car rental company not so good

Reviewed: Wed, Nov 20, 2019
About Routes: 6.7 /10
Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance
About QEEQ: 10.0 /10
Top marks, process of booking was simple and easy to use
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver Airport

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Intermediate | Nissan Sentra or similar
Reviewed: Mon, Apr 12, 2021
About Routes: 10.0 /10
Good fast flexible
About QEEQ: 10.0 /10
good

b.allai

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Medium SUV | Jeep Cherokee or similar
Reviewed: Fri, Mar 20, 2020
About Routes: 5.7 /10
It took them 35 minutes to pick me up from the airport and 45 minutes to process me and handed me a dirty car... Stuff from previous renter was still in the car. The windshield was extremely dirty.
About QEEQ: 10.0 /10

View more >
Medium SUV | Nissan Rogue or similar
Reviewed: Sat, Mar 14, 2020
“Never again ! Routes staff hirea car with Enterprise for ideas on how it should be done”
About Routes: 7.7 /10
It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology
About QEEQ: 10.0 /10

m.iqbal

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Medium SUV | Nissan Rogue or similar
Reviewed: Sun, Dec 1, 2019
About Routes: 6.3 /10
Customer service was just okay Pick up service from airport was very poor
About QEEQ: 9.0 /10

G.Smith

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Economy | Kia Rio or similar
Reviewed: Fri, Oct 18, 2019
“Great Value”
About Routes: 9.3 /10
Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.
About QEEQ: 8.0 /10

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