Easy car rental good, actual car rental company not so good

P.Wilson

Canada

Reviewed: Wed, Nov 20, 2019

About Routes: 6.7 /10

Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance

About QEEQ: 10.0 /10

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Jeffrey Carnegie

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Oct 27, 2019

About Routes: 2.0 /10

Unable to extend the rental, even in-person at the store didn't work. Late by a day and it costs 121 dollars, about 5 times more expensive. The one-week rental was only 200 dollars.

Canada

1 days rental

Economy | Mystery car or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Nov 7, 2023

About Routes: 10.0 /10

good

About QEEQ: 10.0 /10

good

K.Helle

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Aug 3, 2019

“Probably wouldn’t use again”

About Routes: 6.7 /10

The car was fine. The radio wasn’t very good, but it was clean and ran fine. The wait to pick it up was over an hour once the shuttle dropped me off. You cannot use a debit card or cash for the $500-$1000 deposit. They also do not accept discover card. Read the fine print and you probably won’t have an issue.

About QEEQ: 10.0 /10

Booking was fine and I was auto rebooked to save a few more dollars. Overall, it was good, but the rental company mentioned that they are. It fans of 3rd party booking.

Canada

1 days rental

Large SUV | Dodge Durango or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Aug 2, 2019

“Great vehicle”

About Routes: 8.0 /10

The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!

About QEEQ: 8.0 /10

The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.