Smooth process

The staff could be a little more helpful rather than just minding their own business after asking the customer to wait in the sitting area for more than 20mins after all documentation is completed, could be that I went in on a Sunday in the evening and they are overworked.

Nice website with all required information at one place

Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!

All was good

The rental process on Routes is different from all other companies I used until today. They ask for the Insurance contract and don't have one to offer. The line on the pickup and return was big and all because of this strange requirements that delays the process and irritate costumers. I could get the car with my Brazilian license, but my friend couldn't with his license from El Salvador... We didn't understand the policy for rental, it just doesn't make any sense.

We got free upgrade to a larger and newer car which was a nice surprise.

Like: Cheap and clean car
Dislike: Shuttle there and back to airport took longer than I would’ve liked.