It took a long time to pick up the car, but the return process was very quick.

it was excellent experience.

quite a good deal and easy and good service.

The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.

45 minutes to process us too long. That's not on the staff. You need more people

The car and staff were great. Polite, professional and informative. Job well done.