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Search for Europcar Car Rentals in Pisa

EasyRentCars Good, Europcar disastrous

Reviewed: Sat, Sep 14, 2019
About Europcar: 4.7 /10
The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up. Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.
About QEEQ: 8.0 /10
No problems with the booking platform
Peugeot 3008 image
Europcar
Pisa Airport(PSA)
Pisa
Italy
Compact SUV | Peugeot 3008 or similar

Relevant Reviews on Europcar in Italy

Jodie Vaughan

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Europcar
Milan
Italy
Reviewed: Sat, Mar 22, 2025
About Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Janet Webster

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Europcar
Perugia
Italy
Reviewed: Mon, Dec 2, 2024
About Europcar: 2.0 /10
About QEEQ: 10.0 /10

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Mini | Fiat 500 or similar
Europcar
Bergamo Airport(BGY)
Bergamo
Italy
Reviewed: Thu, Sep 19, 2024
“Great car, horrible customer service at Europcar.”
About Europcar: 8.0 /10
Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.
About QEEQ: 10.0 /10
Booking process and level of insurance provided through site was fine.

Keith Reynolds

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Europcar
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Wed, Oct 9, 2019
About Europcar: 6.0 /10

Alston Cecillia

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Europcar
Naples International Airport(NAP)
Naples
Italy
Reviewed: Fri, Jan 20, 2023
About Europcar: 2.0 /10

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