Brilliant

I do not recommend Europcar. I had to wait in line for an hour to pick up the car, and the service was poor. The car they gave me was full of scratches. It felt like they treat Chinese people particularly unfriendly, never giving us good cars. It seems like they are trying to rip us off.

At the counter, we repeatedly reminded them that we had already purchased insurance domestically and didn't need any additional insurance. However, taking advantage of our language barrier, they still added over 500 euros worth of insurance. This is blatant insurance fraud!!! Please, Zuzuche, contact the car rental company and get us a fair resolution!!!

The car pick-up went smoothly. When returning the car, the staff had already left, so I had to use the self-service return. There were some issues, but fortunately, they were resolved smoothly.

The pick-up and drop-off locations are convenient, and the staff are serious and friendly. The car I got was very new, and the driving experience was great!

Like: Easy to pick up and drop off
Dislike: Car with many scratches No choice for the car in the same category