Brilliant

Good car, it's brand new.

We arrived at 11:00 AM. After the staff finished their call, they started processing our paperwork, but we didn't have the driver's credit card with us, so we had to go back to get it. By the time we returned, it was 11:45 AM. We were then informed that they were on lunch break from 12:00 PM to 2:00 PM. We came back at 2:00 PM exactly and continued the process. In less than three minutes, the staff member handed our paperwork to another lady (the previous one was also a lady, who looked a bit Russian). After completing the paperwork, we could get the car. The staff told my husband he could choose the car, and when I looked, I almost cried. We had reserved a compact car, Alfa Romeo Giulietta with navigation or a similar model. The car parameters were manual transmission / 4 doors / 5 seats / air conditioning. Yet again, it was a Renault.

Our English is not good, and the lady was impatient in explaining.

Surprisingly there was a long queue and the staff were doing their best but also were helping each other with issues so waiting times exceeded expectations. I assume though it was a one off thing. The car was parked horribly. There was no space to open the door not to mention the distance to the next parked car was maybe 20cm. I had to get in the car from the back seat and crawl to the driver seat ! I hope this won't happen again. I will yet try Europcar again.

Like: Quick and efficient pick up and drop off. Easy to find the rental desk and drop off on return through Europe Car was very good.
Dislike: The car was fine, but not the make or model I was expecting.