Knowledgeable and helpful counter staff.

Booking platform works.

L’attente pour récupérer le véhicule fut terrible, puis, lorsque ce fut notre tour, on a commencé le processus, 5 minutes plus tard, l’agent nous a demandé de se remettre en ligne car il devait régler une autre situation avec un client qui avait attendu toute la journée! Ça a pris autour de 60 minutes pour être servi, les gens se plaignaient et etc.

Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.

Counter staff was very professional.

Over the phone contact was difficult and a little confusing. Otherwise, happy with the rental.

The only downside was taking 2 shuttles