Make sure you don't leave you expensive sunglasses in the car. You won't get them back.

Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....

The only downside was taking 2 shuttles

The car itself was great. The customer service was just ok but the wait time to pick up was over an hour. There was a guy who left with a line out the door and was in ni rush when he waa working. A woman came and sped up the line but it was still a ridiculous wait.

Had to exchange vehicle

The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.