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Live chat Email us Service Code: 1960538342
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Great car but horriable pick up experience.

Reviewed: Sat, Apr 20, 2019
About ACE: 8.0 /10
The car itself was great. The customer service was just ok but the wait time to pick up was over an hour. There was a guy who left with a line out the door and was in ni rush when he waa working. A woman came and sped up the line but it was still a ridiculous wait.
About QEEQ: 10.0 /10
Economy | Chevrolet Spark or similar

Relevant Reviews on ACE Harry Reid International Airport

S.Martin

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 22, 2019
About ACE: 9.0 /10
They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back
About QEEQ: 8.0 /10
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J.Reed

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Economy | Chevrolet Spark or similar
Reviewed: Mon, Jun 17, 2019
“We were second in line and it took over an hour for rental”
About ACE: 4.0 /10
I will never rent from then again , we were second in line and waited over an hour , people were behind us and someone left on break. The man that finally helped us was such a salesman and I had to argue with him to not get insurance for a half hour. He finally gave in and when I returned it I realized the city and my age and zip code were incorrect. He never made a copy of my insurance either . I felt like I was at a used car lot.

H.Cornwell

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Compact | Ford Focus Cabrio or similar
Reviewed: Mon, Apr 29, 2019
“Not what was expected”
About ACE: 8.3 /10
Amount due at pick up was not even close Amount was to be close to 180.00 Clerk did not want to see invoice number,instead he ended up charging me for another persons rental of 3 days instead of my 7.My rental went from 180.00 to near 400.Not the best experience i have have with car rental,nickle and dimed me to death.Most likely not rent wit company again.

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Full Size | Nissan Altima or similar
Reviewed: Mon, Mar 11, 2019
“Flat tire”
About ACE: 7.0 /10
Had to exchange vehicle
About QEEQ: 8.0 /10

P.Willette

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Mon, Feb 25, 2019
“Very good except for location.”
About ACE: 5.7 /10
Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.
About QEEQ: 8.0 /10

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