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Ok

Reviewed: Fri, Sep 13, 2019
About ACE: 9.0 /10
I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on ACE Harry Reid International Airport

l.Miller

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Nov 27, 2019
“Awesome service! Great Value!”
About ACE: 9.3 /10
Customer service from pick up to drop off was fantastic.
About QEEQ: 10.0 /10

N.Poon

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Sep 22, 2019
“Eh”
About ACE: 7.0 /10
Car had some garbage left in the cup holder, the shuttle apparently took 30 minutes to arrive, the vehicle kept dinging because it required service throughout my rental term.
About QEEQ: 8.0 /10

D.Ramirez

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Full Size | Nissan Altima or similar
Reviewed: Mon, Sep 16, 2019
“Price was good if you have the extra time to be transported to two separate rental centers.”
About ACE: 8.3 /10
Car was excellent but the service counter was slow & did not appreciate the hard sell to purchase additional insurance. Also told the gas tank was full but in fact it was only 3/4’s full. The process was slow so we returned the car the afternoon before & took Lyft back to hotel & to airport in the morning. Probably offset any savings to rent from a mainstream renter.

Jay

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Medium SUV | Ford Escape or similar
Reviewed: Thu, May 30, 2019
“Not as expected or promised”
About ACE: 8.0 /10
They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.
About QEEQ: 9.0 /10

s.vuletic

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Economy | Chevrolet Spark or similar
Reviewed: Sat, Apr 20, 2019
“Great car but horriable pick up experience.”
About ACE: 8.0 /10
The car itself was great. The customer service was just ok but the wait time to pick up was over an hour. There was a guy who left with a line out the door and was in ni rush when he waa working. A woman came and sped up the line but it was still a ridiculous wait.
About QEEQ: 10.0 /10

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