В целом норм, но долго

Satisfied

The staff were very efficient. You can scan the QR code with your phone upon entry and complete the process within a few minutes.

Terrible experience. They gave us a worse car for more money because they had given away the car we wanted. When we returned the car, they claimed that the door lock was damaged by someone trying to break into the car and without my permission charged me a 500 EUR deposit.

The car was old with 80.000km and not cleaned at all. I was offered to wait 40 minutes to have the car cleaned or go back to the counter and queue again to get a different car. The counter staff was not friendly and only told me after choosing a car for me, that there was another vehicle available.

Worst experience ever