Perfect

The whole process was really easy and the gentleman who served me when I picked up the car was so friendly and helpful. The car was as per my booking request and was clean and well maintained. The drop off was super easy and again, the gentleman that served me was very friendly and courteous.

Very easy platform to use and the apl was useful too.

Good customer service

The car's AC did not work and the front driver side window did not close properly.

Customer service bad. And didn’t help with questions so I overpaid

Like: Pleasantly surprised by how helpful the Europcar office staff were with limited upsell.
Dislike: I got slightly confused at Heathrow T2 over which bus stop to use for the shuttle - some better signage that can be seen at a distance would help.