Great service

Thank you very much

Enthusiastic and Attentive

We booked a standard SUV, which should have been a Jeep Grand Cherokee or Ford Escape. However, when we picked up the car, there were only basic SUVs available in that row. The staff told us to choose from the existing cars, which meant a downgrade. After waiting for 10 minutes, there still weren't any vehicles of our booked class. We insisted on speaking with the staff, and finally, they gave us a Jeep Grand Cherokee from another corner.

The middle-aged woman at the store kept pushing the additional liability insurance. Although she made some valid points, I explained that I had already bought travel insurance including additional liability coverage back in China. However, she kept insisting, which was really annoying and unpleasant.

The car rental company provided excellent service, and the car was in great condition.