The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

At Los Angeles Airport, you need to take the Alamo shuttle bus, which takes about ten minutes. The process went smoothly, although immigration took a bit longer. The car rental procedure was easy and you could choose from cars in the same category. Luckily, after some deliberation, we chose a GMC SUV instead of the originally booked Grand Cherokee. Returning the car in Salt Lake City was super convenient. Follow the Rental Car Return signs at the airport, park the car, and an employee will scan the vehicle with a handheld device, and that's it!

Cost-effective and convenient to pick up the car.

It's very convenient to take the free shuttle bus with Alamo signs from the airport to the rental location.