Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.

Very good.

Satisfied.

I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).

Collection car at Munich Branch is terrible. The counter staff (Aunty) is rude and dont speak english. For return car, there is no damage charges shown to us. We still pending for their reply.

Good. Helpful. Good follow up after sales