Very satisfied. During pickup, there were multiple car models to choose from. Insurance upgrades were introduced but not forcefully sold. After getting off the shuttle at the rental location, the staff member with a tablet started assisting right at the door without needing to enter the office. After filling out some simple information, I was taken to the parking lot to select a car.

The service attitude was excellent.

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

I do not know what this Price Drop Predictor is! I was not flying in to Edinburgh. I also do not carry a credit card. So I called/messaged the customer service team. I got a call back in less than 15 minutes and a young girl cleared all my doubts. I had no issues when I went to pick up the car.

The rental company upgraded our vehicle because they didn't have the automatic transmission car we reserved.

Had a dead battery in vehicle shortly before heading back to drop off. Staff were very helpful in arranging a taxi and alternative arrangements.