I did not get the exact car but got a smaller one

I booked a gas-powered car, but was given an electric car when picking up. I requested a replacement and waited for over 4 hours to get the gas-powered car. The staff at the store were cooperative, but this is not how things should be handled. The store did not provide any compensation for this.

There was a very long wait during pickup, possibly due to understaffing. Fortunately, during the return, there was only a short wait before someone came to inspect the car.

Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.

Picking up the car was very smooth, no waiting time, everything was fast. The car was quite new and it was a hybrid, which was very fuel-efficient. During this trip, I only refueled once on the last day when I exchanged the car. Quite remarkable.

The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.