The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.

Satisfactory

The rental location is near the airport, with a dedicated reception desk at the airport exit directing you to a shuttle bus for car pickup. The pickup location is spacious with many service staff who are very friendly. The paperwork is correct, and someone accompanies you to pick up the car and explains the usage precautions. The process is smooth and fast.

There was a long queue at pick up and I had to wait over an hour to collect my car.

No problems at all.

they changed the car. I ordered a hybrid car instead they gave me a diesel car.