There were long lines to pick up the car in the morning, but renting in Waikiki with same-day pickup and drop-off can save on parking fees.

It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.

N/A

I bought full insurance on QEEQ, so I had to be extra careful not to buy it again at the office, which was exhausting. My poor English made it difficult, and I had to message QEEQ to confirm everything each time. The staff didn't have the patience for that. It might be less tiring to buy insurance at the office. I haven’t compared the prices, but you often end up spending extra money on trips. It’s hard to avoid.

The counter service was absolutely atrocious, we waited in the queue for well over an hour, only to be told we were in the wrong queue despite be told by a customer service agent to stay where we were. The service agent really struggled to enter the UK driver licence detail onto the system, this took around 50 minutes to complete, along with the help of several other people. I must say the counter staff remained polite and helpful at all times as did we. The car we finally wound up with was superb, only 500 miles old although it had damage on the driver’s side. If the agent had a better understanding of the it system it would have been perfect, still I guess everybody has to learn. An almost two hour delay was a heavy price to pay.

Superb, easy to follow, prompt service, great cost.