Extremely satisfied. Since there was no BMW X1 available at the time, they provided a brand-new Volkswagen TAYRON 7-seater SUV with 0 kilometers. It was an excellent new car with advanced smart technology, robust safety features, great handling, and quick acceleration. Drove it across several countries.

Overall not bad, few people and the car was new. The customer service at the German airport was friendly. However, when I asked about buying the Austrian highway pass, they strongly recommended a €140 package that included insurance, claiming it would cover highway fees and that Austrian insurance was very expensive. But since I already had full coverage, they eventually left the decision to me, so I only purchased the €7 per day highway pass. Remember, they can sell you the highway pass directly, so there’s no need to go to a gas station; just ask them.

The reserved car model was unavailable, so they gave us a similar Hyundai i40 wagon, which was very new.