Very satisfied, very professional, efficient, and great service attitude.

Overall, it was quite good. I initially had some trouble finding the pick-up location but later realized it was actually quite obvious. The car pick-up process went smoothly. They did try to sell me some extras, but when I declined, they didn't push further, although they didn't look too happy about it. I had booked a Ford Focus but received a Kia that looked like a mini Cooper instead. I didn't mind as long as it worked. Returning the car was very smooth; the staff in charge of the return were very nice and made it a pleasant experience, making me feel like I would definitely come back next time.

I suggest everyone avoid picking up the car from downtown locations as much as possible. I feel it's almost impossible to get the reserved model. The model offered by the store was very different from the reserved one, which was hard to handle. We finally had to choose a downgraded model (the fee wasn't refundable, and it wasted a lot of time). It's better to pick up the car at the airport because you get more options to switch if you're not satisfied. The service from the car rental platform was decent, but the Asian female staff at the Union Square location in San Francisco was very rude. Thumbs down.

The car was booked for 9am. When we arrived there was a long lineup of people waiting to pickup their car. When we finally got to the counter, the lady said it was going to be another 2 hours before we could have the car. We had people waiting at multiple locations and a long drive ahead that we wanted to reach before dark. So we went out of our way to rearrange transportation to bring everyone to the Hertz location, at additional expense to us. Then the car was ready after approximately an hour which meant trying to find people mid transportation to the pick-up location. After getting the keys to the car, we were told that we needed to walk multiple blocks to get our car with our luggage and a member of our team with walking issues. Not impressed.

At the drop-off location, sign was not clear whether print-out receipt availabe or receipt in an E-mail only.