Very satisfied. They don't forcefully upsell additional services and provide friendly reminders and introductions, which we should understand and respect as part of their job. We received a vehicle of the same class, showing nearly 100,000 kilometers, with an old interior, but the driving performance was quite good except for insufficient power on slopes. We chose to return the car at Florence Airport, and objectively speaking, the service there was better — the staff were sincere and enthusiastic. Of course, all good and bad experiences are mutual, and I believe they also felt the same sincerity and enthusiasm from us.

Satisfied

quick pick up at airport and quick process at office so we were on our way rapidly

Easy process to get car we wanted at a good price

They forgot about us when we return car and the office was closed. But we called them and they came after 15 minutes.