Excellent vehicle, Poor counter service

Car was excellent and comfortable, rental desk was understaffed, took 1 hr to pick up due to long line of people waiting

Very satisfied.

Haven't received the prepaid deposit yet, not sure if the refund process is fast. The staff tried to sell insurance but we declined. Later, they charged another unknown deposit. When asked, they said it was a prepayment. Still unclear about the situation. Will wait for the refund to be processed.

The store next to the Space Needle is great

Car given was the wrong car- 2 Dr instead of 4 Dr. Had to wait till they figured it out and brought a new one to the pick up location- bummer used part of our vacation time, But o well - the attendant was pleasant and working hard to figure it out.