Very convenient.

Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

The waiting time was too long.

When I arrived, the car I chose was not available. The price was the same but the car was changed from a Mercedes to a Toyota.

Clean, friendly, and fast.