Overall service was satisfactory.

The app showed a cost of over 6000, but it changed to over 10000 when I got abroad. After much back and forth communication, I still don't know why. The final invoice was only for over 4000. The whole process was very chaotic and perfunctory.

The rental company was fantastic. When the garage didn't have the car I booked, they upgraded me to an Audi A6 Avant for free. Returning the car was extremely easy, taking about 5 minutes to complete all the procedures, which made our trip incredibly smooth.

It showed more than 3600 in China, but at Charles de Gaulle, I was forced to pay over 7000 to pick up the car, claiming I hadn't bought insurance. In China, I was assured that no additional fees would be charged, and I could pick up the car with my order. With my plans already set, I had no choice but to pay extra. When I complained after returning to China, customer service said I had no proof of the forced charge at Charles de Gaulle and since the rental period had ended, they claimed I voluntarily paid and didn't communicate properly with the rental company, so they wouldn't process my complaint. It feels like a complete scam! If I understood French fluently, why would I rent a car from your website????? The car I eventually got wasn't even the one I reserved. Everyone, be cautious and clarify everything in advance! It's a total scam, and no one has resolved this issue until now!

Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour